Terms of service

By accessing or using the SMV THREADS AND ACCESSORIES website, you agree to be bound by the following Terms of Service. Please read them carefully before making any purchase or using our services.

1. General

  • By using our website, you confirm that you are at least 18 years old, or using it under the supervision of a parent or legal guardian
  • We reserve the right to update, modify, or replace these Terms at any time without prior notice
  • Continued use of the website constitutes acceptance of any changes

2. Products & Orders

  • We strive to ensure all product descriptions, images, and pricing are accurate; however, errors may occur
  • SMV THREADS AND ACCESSORIES reserves the right to correct any inaccuracies at any time
  • We may refuse, cancel, or limit any order in cases such as:
    • Pricing errors
    • Suspected fraud
    • Stock availability issues
    • Abuse of promotions
    • Non-compliance with our policies
    • At our sole discretion

3. Pricing & Payment

  • Prices are displayed on the website and may be shown in different currencies for convenience; final payment is processed in the currency at checkout
  • Full payment must be completed before production or dispatch begins
  • Orders are processed only after payment confirmation
  • Prices may change without notice, but confirmed orders will not be affected

4. Shipping & Delivery

  • Delivery times are estimates and may vary due to external factors such as courier delays, production timelines, or customs processing
  • SMV THREADS AND ACCESSORIES is not responsible for delays caused by third-party couriers or customs
  • Please refer to our Shipping Policy for full details

5. Returns & Refunds

  • All returns, refunds, and exchanges are governed by our Return & Refund Policy
  • Customers should review this policy before making a purchase

6. Intellectual Property

  • All website content, including logos, images, text, branding, and designs, is the property of SMV THREADS AND ACCESSORIES
  • Content may not be copied, reproduced, or used without written permission

7. User Conduct
By using this website, you agree not to:

  • Engage in fraudulent or illegal activities
  • Attempt unauthorized access to systems or data
  • Misuse the website or services
  • Violate any laws or regulations

We reserve the right to restrict or terminate access for violations.

8. Limitation of Liability

  • SMV THREADS AND ACCESSORIES is not liable for indirect, incidental, or consequential damages arising from the use of our website or products
  • This includes losses due to delays, service interruptions, or third-party providers

9. Privacy

  • Your personal information is handled according to our Privacy Policy
  • By using our website, you consent to data collection and use as outlined in that policy

10. Contact Information

  • Email: hello@smv-boutique.com
  • WhatsApp: +27 82 487 3322
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)