Shipping policy

At SMV THREADS AND ACCESSORIES, we are committed to delivering your orders quickly, safely, and reliably. Every order is carefully processed, handcrafted where applicable, and securely packaged to ensure a premium customer experience.

This Shipping Policy explains how we process, produce, ship, and deliver your orders.

1. Production Time

  • All Jamila’s Luxury Locs units and custom-made products are pre-order items and require up to 4 weeks for production before dispatch
  • Production begins only after full payment is confirmed and order details are finalized
  • Timelines may vary depending on design complexity, customization, and order volume
  • Customers will be notified when their order moves from production to dispatch
  • Every item is handcrafted and quality-checked to meet our premium standards

2. Order Processing

  • Orders placed on weekends or public holidays are processed on the next business day
  • During peak seasons, launches, or promotions, processing times may be extended

3. Delivery Timeframes

Local (South Africa) Shipping

  • 3–5 business days after dispatch
  • Delivered via The Courier Guy, offering reliable nationwide service

International Shipping

  • 5–7 business days after dispatch
  • Delivered via DHL Express for fast and secure worldwide shipping
  • Delivery times are estimates and may be affected by courier delays, customs, weather, or peak periods
  • SMV THREADS AND ACCESSORIES is not responsible for third-party courier delays or customs clearance issues

4. Shipping Charges

  • Shipping fees are calculated at checkout based on location and order size
  • Promotional free shipping may be offered from time to time

5. Order Tracking

  • A tracking number will be sent via email or WhatsApp once your order is dispatched
  • You can track your order in real time
  • If tracking is not received, please contact us

6. Failed or Incorrect Deliveries

  • Customers must provide accurate shipping details
  • Incorrect information may result in additional re-delivery charges
  • If delivery fails due to customer unavailability, re-delivery fees may apply

7. Damaged, Lost, or Missing Packages

  • Contact us within 48 hours if your order arrives damaged (with photos)
  • If your package is lost in transit, notify us immediately
  • We will coordinate with The Courier Guy or DHL Express to resolve the issue

8. International Orders

  • Orders may be subject to customs duties or import taxes
  • These charges are the responsibility of the customer
  • We are not responsible for customs-related delays

9. Contact Us

  • Email: hello@smv-boutique.com
  • WhatsApp: +27 82 487 3322
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (SAST)

10. Customer Commitment
At SMV THREADS AND ACCESSORIES, we are committed to providing a smooth, reliable, and premium delivery experience. Every order is handled with care, precision, and attention to detail to ensure customer satisfaction.